Legal
Refund & Cancellation Policy
How refunds work for U Educate digital courses. Access is granted immediately, so purchases are final once activated.
Last updated: 6 July 2026
1. Digital courses are delivered immediately
U Educate sells access to online courses — a digital service. As soon as your payment is confirmed, we activate the account and issue login credentials, giving the student immediate access to the course materials.
2. No refund after access is granted
Because access is delivered instantly and cannot be returned, all fees are non-refundable once course access has been granted (that is, once login credentials have been issued or the account has been activated). By completing your purchase you acknowledge that you are buying immediate digital access and that this ends any statutory cooling-off/withdrawal period that would otherwise apply.
3. Before access is granted
If a payment was taken but access has not yet been activated — for example a duplicate charge, a technical error, or a clearly mistaken purchase reported before credentials are issued — contact us and we will investigate and, where appropriate, refund the amount to the original payment method.
4. Billing errors & unauthorised charges
Nothing in this policy affects your rights in the case of a genuine billing error, a duplicate charge, or an unauthorised transaction. If you believe you were charged incorrectly, contact support@you-educate.com before opening a dispute with your bank so we can resolve it quickly.
5. Your statutory rights
This policy does not exclude or limit any refund or consumer-protection rights you have that cannot be waived under the applicable law of the Arab Republic of Egypt.
6. How to reach us
For any refund or billing question, email support@you-educate.com with your enrolment details and we will respond as soon as possible.